Wallapop is a very popular platform for buying and selling second-hand products. With its huge variety of items, it is easy to be tempted and buy something compulsively. However, a better offer can always come along. It is those moments that make you wonder: why I did not wait?
But do not worry, there is a solution! If you regretted a purchase or you made it by mistake, we will show you step by step how to cancel a purchase on Wallapop.
How to cancel a Wallapop purchase by contacting the seller directly
This is what you should do to cancel a transaction in Wallapop
In these cases, the platform is clear: "the option to cancel a transaction is only available to the seller". This means that it is the seller who has the power to cancel the transaction. Therefore, if you want to cancel a purchase on Wallapop, the first step is to communicate with the seller.
Explain your reasons in a polite way through the platform chat, and wait to see if the seller will consider it. Of course, all of this must be done before the seller ships the product and before the tracking code expires.
If the seller agrees to cancel the purchase, the refund process will be carried out within 3 to 10 business days, without any penalty for either party.
How to cancel a purchase through Wallapop customer service
If for some reason the seller has shipped the package before you were able to cancel the purchase, or if a problem has arisen with the transaction, do not be discouraged. There are still options available to you through Wallapop's customer service team.
In the Help Center, you can find many answers to your questions, and you can even contact the platform via a form or email. Through this space, you can explain in detail the problem and wait for a response from the support team.
If you prefer a more direct approach, you can always turn to their official social networks such as Facebook, Instagram and X (Twitter), where you can submit your complaints quickly.
By the way, Wallapop does not offer phone support, so if you come across any number claiming to be from them, do not use it. Just in case you have any doubts, the 936-76-05-10 phone number you sometimes see on the platform is currently out of service.
How to contact Wallapop through the customer service website
- Open the Wallapop Help Center.
- Go to the bottom right corner and tap the virtual assistance icon.
- Ask a question and wait for the bot to give you an answer.
Wallapop Help: ways of contacting the platform online
If you do not get the answer you need, you can send a request through this section: submit a request to Wallapop. Complete the required fields, including your email address, the reason for your inquiry (Account, Shipping, Payments, Disputes, PROS), subject, description and, if necessary, attach relevant files. Once you have filled all the fields, tap on "Submit" to send your request to the system.
How to contact Wallapop through the app
- Open Wallapop from your smartphone.
- Tap the profile icon, identified with a smiley face.
- Tap on "Need help?".
- Next, you will see different sections. In the "Contact Us" section, tap on "Help Center".
- Different categories will appear with answers to the most frequently asked questions. Choose one according to your needs.
Get in touch with Wallapop using the mobile app
How to contact Wallapop by email
If you need to contact Wallapop by email, just send a message from your email account to these addresses:
- For general inquiries: soporte.envio@wallapop.com or support.es@wallapop.com
- For invoices-related issues: billing@wallapop.com
Just make sure you explain your situation in detail so they can help you better. Oh, and keep in mind that since they receive a lot of mail, it may take a while for them to answer, so be patient.
How to contact Wallapop through social networks
Another way to make your requests or complaints is through social networks. Yes, those places where you share memes and funny photos are also used by Wallapop to lend you a hand.
On Facebook, simply go to the official Wallapop page and leave them a comment or send them a private message explaining the situation.
If you are more into filters and hashtags, feel free to use Instagram DMs to tell your woes to the Wallapop guys. And, of course, you can also contact them through X (Twitter), where complaints become trending topics in a matter of minutes.
But do not worry, just stay calm and be patient. We know that these processes can be stressful, but always approach them with respect and politeness.
How long does it take for Wallapop to refund a canceled purchase?
Estimated time that Wallapop takes to make a refund
As we said above, if the seller agrees to cancel the purchase, the money will be refunded in about 3 to 10 working days. However, this will also depend on the payment method used.
If you used the wallet, the refund is instantaneous. With PayPal, it usually takes 2 to 3 business days, and with a credit card, it can take up to 10 business days. This will give you plenty of time to organize your next purchases.
What happens if you are not allowed to cancel a purchase on Wallapop
If you can't cancel a purchase on Wallapop, first try to contact the seller to solve the situation amicably. If that does not work, then you can contact Wallapop's support team or submit a dispute.
The customer service team is usually understanding and will seek a fair solution for both parties. The good thing is that now you know where to go to get help to cancel a purchase on Wallapop.
