Although the original idea was for Wallapop users to buy and sell items manually, this greatly limited the platform's possibilities. First, this implied most transactions had to be carried out within the same city or metropolitan area. And second, many users were concerned about meeting with a stranger to perform a transaction. Not to mention privacy or safety issues.
Wallapop Shipping was created to solve these and other problems. But do you know how Wallapop's shipping service works, how much it costs, and its requirements?
What is Wallapop Shipping and how does it work
Wallapop Shipping is a Wallapop service that lets you safely make short and long-distance shipments of items advertised on the platform. This is an alternative option to personal delivery and it is up to the sellers to decide if they want to offer their products through the shipping service. If so, the message Shipping available will appear in the product listing.
How Wallapop Shipping works
Wallapop has an agreement to ship via Correos, GLS, Seur, or Method (the latter is reserved for big packages). Both the buyer and the seller can access the tracking of the shipment through the app or the website, and also from the tracking section of the courier company in question using the tracking code provided by Wallapop.
What are the conditions and requirements to use Wallapop Shipping
However, a series of circumstances must be met to use this feature. The requirements and steps to use Wallapop Shipping are as follows:
- The seller must activate the shipping function when posting the ad or activate it on an existing one.
- The buyer must click the Buy button inside the ad and choose the shipping and payment method.
- The seller can confirm or refuse the shipment.
- If the seller accepts the shipment, they must deliver the package to the carrier.
- The buyer will receive the package in approximately two to four business days.
- Once received, the buyer has 48 hours to check everything is correct.
- When the claim period has elapsed (48 hours) or if the buyer selects the option The product is fine, the seller will automatically receive the transaction money in their wallet.
What are the conditions and requirements to use Wallapop Shipping
The only downside of the Wallapop Shipping service is that each shipping code is used to ship only one product. In other words, shipments cannot be grouped or split.
Also, the maximum amount allowed on Wallapop Shipping is $2,656. The minimum amount is one dollar.
In which areas and countries is Wallapop Shipping available?
There are several domestic and international shipping options within Wallapop Shipping. Specifically, this service operates in the following shipping zones:
- National within Spain. Shipments are made throughout the country, except for Ceuta, Melilla, and the Canary Islands.
- National within Italy. It operates throughout the country, except in San Marino, the Vatican, Campione d'Italia, Livigno, and Trepalle.
- International Spain-Italy. Shipments are possible between both countries with the exceptions indicated above. In addition, you can't make a shipment from Spain to the islands of Sicily and Sardinia.
- National within Portugal. It operates throughout the country without exception, including the islands of Madeira and the Azores.
- International Portugal-Spain. Shipments are possible between both countries, except for the islands of Madeira and Azores in Portugal, and the Balearic Islands, Canary Islands, Ceuta, and Melilla in Spain.
How much does the Wallapop Shipping service cost: prices and rates
The buyer must pay the shipping cost, which is determined by the product weight and the type of shipment selected. You must also pay the cost of Wallapop Protection, which is established according to the product value. Finally, the total amount is displayed in the payment summary screen before confirming the purchase.
How much Wallapop Shipping costs: prices and rates
Shipping costs also depend on the place of origin and destination. At the time of writing, prices are set as follows:
- Home delivery. From $3.71 to $17.52.
- Pick up at Correos or a Seur point. From $3.18 to $16.46.
- Pick up at a GLS point. From $2.54 to $15.40.
- Shipping to an address or post office between mainland Spain and the Balearic Islands. From $5.85 to $45.64.
- Shipment to an address or point-to-point to sellers on certain Italian islands. From $13.28 to $20.14.
- Shipments on the Bicycles category from 5 kilos to an address or post office. From $13.55 to $37.89.
As mentioned above, the buyer must also pay the Wallapop Protection fee to use the Wallapop Shipping service. The cost is fixed as follows:
- Purchases from $1 to $13.82: $1.80.
- Purchases from $13.83 to $698.22: variable cost according to product price ($0.73 + 7.5% of product price).
- Purchases from $698.23 to $2656.86: fixed cost of $53.14.
On the other hand, Wallapop Shipping is free for the seller. You only have to pay if you request the option of home pick-up with Seur or when making a bulky shipment. The price of the home pick-up service is $2.35, deducted from the amount of the product when payment is made.
How to buy using Wallapop Shipping
The only thing the buyer has to do to use Wallapop Shipping is to select this option when purchasing the product. Generally, you can choose between delivery to an address or a pick-up point.
How to purchas a product using Wallapop Shipping
Once the product is received or picked up, the buyer has 48 hours to inspect the order. If everything is correct, you can tap the Product is OK button and the seller will receive the transaction amount in their wallet instantly. In any case, the seller will still get paid if the claim period elapses.
How to sell using Wallapop Shipping
The first thing sellers must do to sell their products using Wallapop Shipping is to activate the option in their ads. The button is Activate shipments and it must be green.
In addition, you must also confirm shipping when the buyer chooses the option. Finally, you must pack the product properly and deliver it to a Seur or GLS point, take it to the Post Office, or have it picked up by a carrier at the address indicated.
Wallapop Shipping vs. traditional shipping: comparison and differences
Wallapop Shipping prices are pre-agreed with the shipping providers, so they are usually more affordable. Another advantage of this service is that the buyer's address is completely confidential, as the seller only receives a code. Also, Wallapop Shipping offers more guarantees for the seller and the buyer, especially if a problem arises during shipping.
The disadvantage is that it is mandatory to pay for insurance (Wallapop Protection). On top of this, there are restrictions on the value of the item sold.
However, it is safer to use the "official" channels offered by the platform, unless users trust each other. Because, if you choose to follow external channels, Wallapop is not responsible for lost money or items.
How to troubleshoot problems with Wallapop Shipping
As with any shipment, the package will likely suffer some mishap along the way. In this case, the buyer has up to 48 hours to open a dispute from the moment the package status changes to Delivered in the app.
How to contact Wallapop if you have problems with a shipment
When a problem arises with the shipment, the app and the website offer specific options to open a dispute. However, you can also go to the Wallapop Help section to request more information. Another option is to try sending a message through their social networks (X, Instagram, and Facebook) or send an email through these email addresses:
- Support and customer service: support.es@wallapop.com // soporte@wallapop.com
- Shipping problems: soporte.envio@wallapop.com
- Billing issues: billing@wallapop.com
As a last resort, you could also turn to the OCU forums. However, this option is mostly useful for subscribing members of the organization.
How to request a return of a purchase delivered by Wallapop Shipping
If the package cannot be delivered to the recipient or the buyer accepts a dispute, the return is made to the seller. Once the return has been delivered or is available to the seller, the buyer receives the refund in the payment method used within three to ten business days.
To request the return of the purchase, the buyer must open a dispute if the product does not conform to what was agreed. This option appears on the shipment tracking screen and in the seller's chat. You must provide images and/or videos of the product received and its defect. In addition, a detailed description of the problem must also be written.
The seller can accept or escalate the dispute to Wallapop for the platform to decide how to proceed. However, the buyers can cancel the dispute whenever they want if they reach an agreement with the seller.
What to do if a Wallapop shipment is not delivered
If the package cannot be delivered to the address provided by the buyer, the steps to follow depend on the shipping company. The terms and conditions of each company are as follows:
- Correos. The package is kept in the office closest to the address for 15 days. If it's not picked up, it will be returned to the sender's address.
- Seur. The shipment is left at the pick-up point for ten days from the first delivery attempt for the buyer to pick it up.
- GLS. The package is left at the pick-up point for ten days from the first delivery attempt for the buyer to pick it up.
- Method. If the collection deadline has passed and the sender has not picked up the package, it will be stored. Once stored, there is a maximum period of 90 days from the first delivery attempt to retrieve it.
What to do if a Wallapop product has been damaged in shipping
As a buyer, you may file a claim if the order has been damaged or broken in transit. To do so, you must follow these steps:
- Go to the Your purchase status screen.
- Tap the What do I have to do? option.
- Select Open a dispute.
- Tap on Product broken during the shipment.
- Provide the requested information, including photographs of the defective contents and another of the packaging.
What to do if a Wallapop product has been damaged during the shipping
It is essential to keep the original packaging of the product received with its label and have the tracking code of the shipment at hand. Sellers may also file a claim in this regard.
What to do if Correos does not accept Wallapop shipment
Correos might not accept the package if it exceeds the maximum weight or measurements allowed. The maximum weight is 30 kilos per shipment. In terms of size, the sum of the length, height, and width of the box may not exceed 210 centimeters. In addition, the longest side of the packaging cannot exceed 120 centimeters.
Please note that the seller must indicate the weight in the advertisement including the packaging. If Correos does not accept the shipment, you must opt for an alternative. Method is the option for bulky Wallapop shipments.
